HANDLING DIFFICULT CUSTOMERS
This course equips you with the knowledge and skills to communicate with different kinds of difficult customers. You will also learn how to perform proper service recovery.
Participants will explore key leadership skills that will help motivate their sales team to excellence and learn specialized skills such as forecasting, planning, and monitoring.
EXCELLIENT CUSTOMER SERVICE
You will learn that by empathising, taking ownership of customer’s issues and using customer centered strategies to solve business challenges they will create customer satisfaction and loyalty.