Good managers are expected to be an effective coach as well as good mentors to their employees.  A coach or mentor develops employees and help them attain high levels of performance. 

This course aims to equip you with the necessary skills and knowledge to enable you  to be a successful coach and mentor.

  • Understand the importance of coaching and mentoring
  • Know the process of coaching
  • Give effective feedback, active listening and questioning
  • Know how to prepare for a coaching session and carrying out a successful coaching session
  • Know the when and how to take action to problem solve performance issues
  • Able to deal with barriers to coaching
  • Perform an effective performance appraisal
  • Able to prepare and conduct a successful mentoring session
  1. Understanding coaching and mentoring
    • What is coaching and mentoring?
    • Situations that require coaching or mentoring
    • Benefits of coaching and mentoring
    • Selecting a coaching style
    • Developing coaching / mentoring relationship
  2. Initiating coaching
    • Preparing for coaching session
    • Starting a coaching session
    • Shaping the coaching session
    • Defining goals
    • Checking the current reality
    • Creating new perspectives
    • Taking action
    • Following up
  3. Making coaching work
    • Coaching attitudes
    • Dealing with barriers to coaching
    • Troubleshooting
    • Team coaching
    • Coaching and appraising
    • Coaching through delegating
  4. Making mentoring work
    • Understanding the mentee’s needs
    • Do’s and don’ts of mentoring
    • Positive mentoring behaviors
    • Negative behaviors to avoid

Post Training Quiz and Completion of Action Plan.


2 full days (14 hours)

Course Fee

Vietnamese: $1200 to $1600  per group
English: $1800 to $2400 per group


From our experiences in working with SPECTRA in developing our human resources capabilities, we have been satisfied with the trainers’ professionalism and skills, the quality of the training materials and administrative support that SPECTRA provides.

Pham Tri Tuyet

HR Supervisor Canon Vietnam

We are very pleased with the quality of the training. The content of the training program was well-developed and highly relevant to our managers. The entire program was effectively delivered through engaging, fun and meaningful training methods that enhanced participants’ skills and knowledge.

Santi Sanguansat

Vice President - Aquaculture Business, CP Group

Throughout the years of experience in cooperating with SPECTRA, in developing our people, SPECTRA has proven to be a reliable training partner. Trainers of SPECTRA are knowledgeable and experienced. Furthermore, we have also been satisfied with the quality of training need analysis, customized training materials, administrative support and post-training evaluations that they have provided us with

Keichi Murakami

Executive General Manager - Isuzu Vietnam

The training class was fun and meaningful and has enriched all the participants with more knowledge

Richard KH Chua

Chief Executive Officer - Ben Thanh Management Services Co Ltd