Communication skills rank as one of the top 5 most important skills set wanted by employers. This course will help improve your communications at the workplace so that messages get across to the recipients successfully all the time.

The course develops your skills in listening, writing, telecommunication, and meetings.

  • Understand the process in communication
  • Able to overcome barriers to effective communication
  • Understand non-verbal communication and able to use it for effective communication
  • Improve listening, writing and speaking skills
  • Able to communicate more effectively at the workplace
  • Communicate more effectively in meetings
  1. The communication process
    • The communication process
    • Barriers to effective communication
    • Working towards better communication
    • Types of communication
    • Choosing the right channel
  2. Non-verbal communication
    • Importance of non-verbal communication
    • Types of non-verbal communication
    • Understanding and using body language
    • Tone of voice
  3. Listening
    • Active listening
    • Avoid poor listening habits
    • Telephoning skills
  4. Exchanging information
    • Giving and receiving instructions
    • Passing on information
    • Using information technology
    • Emailing do’s and don’ts
  5. Meetings
    • Chairing a meeting
    • Using an agenda
    • Giving and responding to opinions
    • Seeking clarifications
    • Taking minutes

Post Training Quiz and Completion of Action Plan.


2 full days (14 hours)

Course Fee

Vietnamese: $1200 to $1600  per group
English: $1800 to $2400 per group


From our experiences in working with SPECTRA in developing our human resources capabilities, we have been satisfied with the trainers’ professionalism and skills, the quality of the training materials and administrative support that SPECTRA provides.

Pham Tri Tuyet

HR Supervisor Canon Vietnam

We are very pleased with the quality of the training. The content of the training program was well-developed and highly relevant to our managers. The entire program was effectively delivered through engaging, fun and meaningful training methods that enhanced participants’ skills and knowledge.

Santi Sanguansat

Vice President - Aquaculture Business, CP Group

Throughout the years of experience in cooperating with SPECTRA, in developing our people, SPECTRA has proven to be a reliable training partner. Trainers of SPECTRA are knowledgeable and experienced. Furthermore, we have also been satisfied with the quality of training need analysis, customized training materials, administrative support and post-training evaluations that they have provided us with

Keichi Murakami

Executive General Manager - Isuzu Vietnam

The training class was fun and meaningful and has enriched all the participants with more knowledge

Richard KH Chua

Chief Executive Officer - Ben Thanh Management Services Co Ltd